FREQUENTLY ASKED QUESTIONS
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. In purchasing from M N Divine LLP, customers agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks.
You can create your own account when you check out after shopping (using a email and password) and can then use the same account for future purchases.
If you have forgotten your password, do not worry. You can click on LOST YOUR PASSWORD link in my account page to retrieve your password.
In case, you want us to reset your password (we will not be retrieve your old password), our customer care professionals will help you via EMAIL ONLY at support@mndivine.com . Be sure to include your E-mail address and Name in the customer details.
In this case, the system will not allow you to finalize the order, and it will never be processed.
Click on the name of the product or on the image of the Product in the Shop catalogue. You’ll get a detailed description. If there’s a special offer or gift in your Shopping Bag, you can click it to see more details.
Please go through the Payment link mentioned in footer area of website.
We accept Visa and Master card.
Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:
- The credit card number entered is not a valid number.
- The credit card does not have enough credit balance left to pay for the order.
- The billing address entered in the order form does not exactly match the address in your credit card statement
- The expiration date of the credit card is not entered correctly.
The prices that are shown are applicable for both the bigger quantity and smaller purchase, but in order to promote online sales, we are offering the same price for small quantity.
When you’re ready to place your order, click the ADD TO CART BUTTON FAST THEN VIEW CART THEN PROCED TO CHECKOUT.
1) ADD TO CART => 2) VIEW CART=>3) PROCED TO CHECK OUT.
If you haven’t signed in to your ……., you’ll need to do so at this point. If you don’t have an account, you’ll need to create one. Checkout displays your complete order, including the purchase total, Discounts and Additional Charges You’ll be able to verify your shipping address, shipping method, and payment method. Once everything’s ready, complete your order by clicking the “Place Order” button.
To change your e-mail address:
1. Log in using your old User Id and password.
2. Click Edit Profile make your changes, and then click the Update Profile button.
If the items are available in the inventory and we have received the full payment, then we will dispatch the items within 5-7 Business working days. If we do not have in stock, we will inform you of delay, at that stage you may opt to cancel the order and your payment will be refunded. Sometimes there can be delay in receiving your products due to courier service processing.
Yes, the delivery address can be different from the registered address, but we may again check with you for authenticity and security purpose.
You have to “Log in” to enter into MY ACCOUNT and know the details of your orders. Click on Order nos. to view the details of your orders.
For any query or help, please EMAIL our customer service at mndivine.com
After you have placed the order, you will either get an E-mail or a call confirming each order registered with us. Please check your E-mail Box immediately and in the event you want any correction, please get in touch.
In this case you have to email us and give us all the details. You can cancel the order within 24 hours of placing order and before the product processing has started.
The shipment is done through Shiprocket & Pickrr Courier Partners.
The shipment cost is refundable only and only if the order is not being shipped.
Yes, it is possible to do it.
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive his shipment.
We cannot deliver shipments to P.O. Boxes or military installations
Shipping charges are based on product packaging, parcel packing and destination. We have special rates from International Courier Company and we charge our customer exactly what they would charge us. During CHECK out, you will show the shipping charges before you make the final payment.